Returns and Refunds

Sixty days to change your mind, and what happens when you do.

Sixty days to decide

You have sixty days from the day your parcel is delivered to send an article back, for any reason or for none. This is more generous than the fourteen days Spanish and European consumer law require, and it does not replace them: your statutory right of withdrawal and your legal guarantee of conformity remain untouched.

Condition

Try the pair indoors before you commit to it. To be accepted, a return must be unworn outdoors, with an unmarked sole, complete with its dust bag where one was supplied, and packed in its original box. The box is part of the article: please put the shipping label on the outer carton, not on the box itself.

How to open a return

Write to us from the contact page with your order number and tell us what you would like to do. We reply within one working day with the instructions and, for destinations within Europe, a prepaid label.

Refunds

Once the parcel reaches us we check it and issue the refund to the original payment method within five to seven working days. Your bank may take a few days more to show it. We refund the price of the goods and, where you return a complete order, the standard delivery charge you originally paid.

Exchanges

Size exchanges are free. Tell us the size you need and, subject to availability, we send the replacement pair at no extra cost.

Faulty or incorrect articles

If something arrives damaged, faulty or simply not what you ordered, send a photograph with your order number. We arrange the replacement or the full refund at our own expense, and you will not pay for the return.